Our Vision and Mission

Mission

 

Our aim is to provide eye care services at world standards that are sensitive to the environment, patient and employee satisfaction and safety at the highest level, reflecting the technological experience with experienced specialist physicians and the disciplinary unity turned into quality health service.

 

Vision

 

Batıgöz Eye Health and Laser Center aims to offer excellence in health care. In this way, respect for man, respect for the profession, will not sacrifice giving importance to health. We will grow up more and more as a group of hospitals that will closely follow the latest technological developments offered by modern medicine, known in our country and abroad, with high quality and excellent service.

 

Quality Policy

 

  • To meet the health of our patients in the shortest time by taking the scientific understanding and respecting the ethical values at the diagnosis and treatment stages
  • When the follow-up is necessary, ensure that patients' follow-ups are carried out regularly and severely to ensure the continuity and effectiveness of their treatment
  • To ensure that our service is carried out in the intended manner, the necessary infrastructure and technical equipment must be provided in full by using the most modern technology of the day
  • Continuous improvement of the effectiveness of the presentation of the eye health service and the Quality Management System
  • Developing and implementing effective management systems for determining and minimizing health and safety risks
  • Providing a safe and healthy work environment for employees, visitors, patients and their relatives
  • Environmental awareness and training of our employees
  • Reduction of wastes, proper disposal at source, reduction of environmental damage to existing wastes
  • Providing patient and employee safety according to national legislation and international standards is the fulfillment of environmental protection obligations

 

 

 

 

Environment Policy

 

As an organization that is aware of its responsibilities towards the environment at every stage of service :

  • Efficient use of all our resources, especially energy and water
  • To prevent environmental pollution and reduce pollution source
  • Reducing any kind of waste, ensuring that all our waste is collected separately; stored in suitable areas and provided for recycling and disposal by licensed companies
  • To raise awareness of the environment for all our employees and to periodically give environmental awareness training
  • To inform all our employees, customers and suppliers about the environmental aspect of our organization, environmental protection practices and investments
  • To update, develop and maintain all these activities carried out within the framework of related laws and regulations

 

 

 

Occupational Health and Safety Policy

 

  • To establish an OSH Management System that meets the requirements of the OHSAS 18001 management system on behalf of the continuity of the work,
  • To comply with legal regulations regarding Occupational Health and Safety in all our activities,
  • To educate and raise awareness of all our employees to ensure their health and safety,
  • To ensure that all our employees comply with the OHS guidelines of our suppliers and our travels,
  • To detect and remove the factors that may cause occupational accidents and occupational diseases in our enterprises in advance,
  • To measure the performance of the OHS management system and to carry out activities to improve performance,
  • To follow the technological developments in the field of Occupational Health and Safety and to direct our investments accordingly,
  • To ensure the participation of our employees and suppliers in all our processes,

 

 

 

 

 

 

Customer Satisfaction Policy

 

  • To accept the complaints as a gift to us and to ensure the integration of the permanent improvements we have achieved into our systems and processes,
  • Delivering the solution as soon as possible by ensuring easy communication of customer requests and complaints,
  • To provide all the resources needed for customer satisfaction studies,
  • Considering the declarations of employees in accordance with legal requirements (legislative provisions such as the Consumer Protection Law, regulations of the Ministry of Industry and Trade, etc.) and customer expectations while creating policies and targets in the process of handling requests
  • Regularly monitor and continually improve customer wishes and complaints management to increase productivity
  • To provide environments where employees can express themselves, support themselves, participate, share, creativity and constantly develop themselves