Corporate

Protection of Personal Data

• In order to provide you with high standards of service, we obtain your personal data verbally, in writing, visually or electronically through the Call Center, internet, mobile applications, physical spaces and similar channels depending on the nature of the service provided.
• In this context, the main general and specific personal data, especially the necessary personal health data obtained for the execution of all medical diagnosis, examination, treatment, and care services are listed below;
• Credentials such as your name, surname, Turkish identity number, your passport number or temporary Turkish identity number  in case you are not a Turkish citizen, place of birth and date, marital status, gender information, insurance and/or patient protocol number, and photocopy of your submitted Turkish Identity Card or Driving License 
• Your contact data such as your address, phone number, e-mail address,
• Your financial data such as your bank account number, IBAN number, Credit Card information, billing information, and data,
• Your laboratory and imaging results, test results, examination data, prescription information that you have provided for follow-up which is reserved in your file included, but not limited to, any medical data and sexual life data obtained during or as a result of medical diagnosis, treatment and care services,
• Your answers and comments that you have shared to evaluate our services,
• Video and audio recording of the  closed-circuit camera system taken during your visit to our Medical Centers,
• Saved voice call recordings in case you contact our Call Center,
• Your private health insurance data and Social Security Institution data for the purpose of financing and planning health services,
• Vehicle license plate in case of using parking and valet service
• Your health data and other personal data that you submit to or enter at batigoz.com.
• Surveys, form information, and location data that you submit with your consent and the surfing information, IP address, browser information and medical documents obtained during the use of our website and mobile application.
• Your personal data mentioned above and your private personal data can be processed for the following purposes:
• Confirming your identity,
• Protection of public health, preventive medicine, medical diagnosis, execution of treatment and care services, planning and management of  health services and its financing
• Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,
• Fulfillment of legal and regulatory requirements,
• Financing of health services by Patient Services, Financial Affairs, Marketing departments, covering the expenses of examination, diagnosis, and treatments, sharing the information requested with private insurance companies within the scope of obscenity query,
• Informing you about your appointment through our Call Center and Digital Channels,
• Confirming your identity by Patient Services, Health Professionals and Call Center departments,
• Planning and managing the internal functioning of the institution by the Medical Center Management,
• Analysis by the Quality, Patient Experience, and Information Systems departments in order to improve health services,
• Training provided by Human Resources and Quality departments for the employees,
• Monitoring and preventing fraud and unauthorized transactions by the Department of Audit and Information Systems,
• Performing risk management and quality improvement activities by the departments of Quality, Patient Experience, Information Systems,
• Invoicing for our services by Patient Services, Financial Affairs, and Marketing departments,
• Confirmation of your relationship with the institutions contracted with our Medical Centers by Patient Services, Financial Affairs, and Marketing departments,
• Medical Center Management, Patient Experience, Patient Rights, Call Center departments for answering all kinds of questions and complaints about our health services,
• Taking all necessary technical and administrative measures within the scope of data security of the systems and applications of our Medical Centers by the Information Systems and Medical Center Management departments,
• Providing campaign participation and campaign information by Marketing, Media and Communication, Call Center Department, designing and transmitting concrete and abstract benefits of specific content on the web and mobile channels,
• Measuring, increasing and researching patient satisfaction by Medical Center Management, Patient Rights and Patient Experience departments,
• To be able to carry out educational and training activities by educational institutions with which the institution cooperates.
• "Your Personal and Private Data" mentioned above will be kept within the physical and electronic archives of Batıgöz Health Group and external service providers with the utmost care and compliance with the provisions of the legislation.